Refund policy

RETURNS

We want you to be thrilled with your purchase from us but understand that there are occasions where you might not be satisfied.

FAULTY PRODUCT RETURN

We ensure all products are intact and in good working order before they leave our premises. If you believe that you have received a faulty or defective product, please contact us straight away via email at hello@wolfcandleco.com.au within 24hrs of receiving your item so that we review your request, approve and organise a return.. 

Please Note: we are not responsible for any damage or melting once our candles have been delivered successfully. Ensure candles are not left outside in direct sunlight, outside for an extended period of time or leave parcels in the car. All these scenarios could cause your candle to overheat and melt.

All returns, refunds or faulty products requests must be accompanied by any of the following Proof of Purchase:

  • Online Order Number/Receipt
  • Photos of damaged product, if applicable

 

CHANGE OF MIND RETURN

If you have changed your mind about your purchase, we will be pleased to offer you a refund of the product/s purchase price within 30 days of delivery provided that:

  • You provide satisfactory proof of purchase; and
  • The item is unused, in a resaleable condition, with the original packaging still intact. Our packaging is an important part of our product.

Please Note: It is the customers responsibility to pay for the safe return of the product. We suggest that tracking and insurance be used. 

If you meet the above criteria and are wanting a 'Change of Mind' Return, please contact us via email at hello@wolfcandleco.com.au so that we can provide you with the return details.

Please allow one week after we receive your parcel to process the refund.

Important Notice: Any 'last chance sale' or 'mystery box' purchases - we do not offer change of mind refund. All ‘last chance sale’ & 'mystery box' purchases are final.



GUARANTEE CONSUMER 

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Wolf Candle Co

SPECIAL EXCEPTIONS

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty:

  • Custom made items
  • Sale items
  • Used Products
  • Perishable food and hampers


ONLINE PURCHASE RETURNS

1) Before returning any items, please email us at hello@wolfcandleco.com.au outlining the item/s to be returned and the reason they are unsuitable. If the item is damaged or faulty please include images if possible.

2) Once approved, we will send you a postal address for your item.  Please include your Proof of Purchase with your goods. Please package your item carefully. Ensure all original packaging and instructions are included in the shipment.

3) Once your return is received and inspected, we will notify you via email as to whether your refund has been approved. If you are approved, then your refund will be processed, and a refund for the purchase price of the product/s will automatically be applied to your credit card or original method of payment, however bank institutions may take up to 7 days to show in your account.

Please Note: If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  
Any products that are returned to our store damaged, or without original packaging, will not be subject to refund. Sale items will not be refunded or exchanged.

For all questions please email us at hello@wolfcandleco.com.au